FAQ's

Prices are shown in the currency of your delivery country (NOK, SEK, DKK or EUR) and always include VAT. Shipping is added separately at checkout.

The options available in your country are shown at checkout. Payments are handled by Shopify and other payment providers, and we never store your full card details.

When you complete your purchase you receive an automatic order confirmation by email. That is when your order is binding. We may cancel orders in case of suspected fraud or obvious pricing errors.

Gift cards are valid for one year from the date of issue (three years in Norway, Denmark, Germany, the Netherlands and Austria) from the date of issue and can be used on this website only. You can combine several gift cards or use one as part payment, and any remaining balance stays on the card until it expires.

Yes, email order@tpgab.se for business orders. The 14-day right of withdrawal and the consumer complaint rights apply to private customers only.

To pick-up points in Sweden, Norway, Denmark, Finland and other EU countries. You choose your pick-up point at checkout, and we notify you when your parcel arrives.

• Sweden: 1–3 working days
• Norway: 1–3 working days (up to 7 working days north of Ålesund)
• Denmark: 1–3 working days
• Finland and other EU countries: 3–7 working days

Working days are counted from your final order confirmation. The estimate is shown at checkout and in your order confirmation.

• Sweden: SEK 69, free from SEK 599
• Norway: NOK 199, free from NOK 599
• Denmark: DKK 199, free from DKK 499
• Finland and other EU countries: EUR 25, free from EUR 55

• Sweden, Denmark and other EU countries: No customs. VAT is included in the price.
• Norway: No extra charges. We are registered in the Norwegian VOEC scheme, so Norwegian VAT is paid at checkout and customs clearance is included in the shipping price. This applies to private customers within the applicable value limits.

We try to send everything together. If some products are out of stock, we may split your order at no extra cost to you.

Uncollected parcels are sent back to us and an unclaimed parcel fee applies: SEK 199 (Sweden), NOK 399 (Norway), DKK 199 (Denmark) or EUR 29 (other EU). 

The fee covers our actual costs for returning the parcel, including return shipping and customs handling. The fee is deducted from any refund, and free delivery lapses for that order.

Report visible transport damage to the carrier and to support@tpgab.se within 48 hours of receiving it.

Yes. You have 14 days from receiving your order to change your mind, without giving a reason. This applies in all our countries (in Sweden under the Distance and Off-Premises Contracts Act, in Norway under the Right of Withdrawal Act).

1. Tell us within 14 days of receiving your order: use the withdrawal function on our website, email support@tpgab.se or call +46 (0)77-533 04 94. Include your order number.
2. Send the products back within 14 days of telling us, in the original packaging if you can.
3. We refund you once we have received the products, or once you have shown that you have sent them. 

If you are returning an order from Norway, please contact our customer support at support@tpgab.se before you send it back, so that we can give you the correct return instructions, including any customs or shipping requirements.

You do. Use any carrier, or our return service, where the fee is deducted from your refund:

• Sweden: SEK 129
• Norway: NOK 149
• Denmark: DKK 129
• Finland and other EU countries: EUR 29

Yes, to see what it is and how it works. If you handle it more than that, we may deduct for the lost value.

Within 14 days of you telling us you want to withdraw, to the payment method you used. Standard shipping is refunded; extra cost for a more expensive shipping option is not.

You have the right to complain. Report the fault within a reasonable time after you notice it. Complaint periods:

• Sweden: 3 years from delivery.
• Norway: 2 years, or 5 years for goods expected to last significantly longer. Car care products are normally covered by 2 years.
• Denmark, Finland and other EU countries: the statutory rights of your country apply, at least 2 years.

Email support@tpgab.se or call +46 (0)77-533 04 94 with your order number. Our return address is Sven Hansons gata 3, SE-312 96 Laholm, Sweden. If the complaint is valid, we remedy it as the law requires. 

If we find that the product is not faulty, we may charge a reasonable fee that corresponds to our actual costs (the same amounts as the return service fee). We never charge it for a fault we are responsible for.

Consumers in Sweden can contact the Swedish National Board for Consumer Disputes (ARN). Consumers in other countries can contact their national consumer authority or dispute resolution body.

Results vary with material, paint type, wear, temperature and how you apply the product. Follow the instructions and always test on a small, hidden area first.

Some are classified as hazardous. Hazard labelling and instructions are on the product label and product page. Safety data sheets are available on request at support@tpgab.se.

• Orders, returns and complaints: support@tpgab.se
• Business orders: order@tpgab.se
• Phone: +46 (0)77-533 04 94
• TPG AB, Sven Hansons gata 3, SE-312 96 Laholm, Sweden

Please include your order number for faster help.